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Quarterly published in print and online "Inventi Impact: Service Sector" publishes high quality unpublished as well as high impact pre-published research and reviews catering to the needs of researchers and professionals. This multidisciplinary journal focuses all the areas of service sector such as retailing and distribution; financial services, including banking and insurance; hotels and tourism; leisure, recreation and entertainment; professional and business services, including accountancy, marketing and law; health and education etc.
Organizational change and transformation traditionally attracts many researchers to dedicate their\r\ntimes and energy to research, because it is one of the important research topics. However there\r\ndoes not seem to be enough research especially in Arab world such as Egypt, although the area is\r\none of the significant regions now. In this paper, author discusses three topics based upon a case\r\nstudy at a professional consulting firm in Egypt which is specialized in Kaizen Ã¢â?¬â??continuous\r\nimprovement. (1) How did the firm acquire the know-how knowledge about Kaizen? , (2) How did\r\nthe customer of the consulting firm succeed in the QC Circle activities with the support of the firm? ,\r\n(3) What are the key factors for success both in of the firm and their customers? At the result, it is\r\nsupposed that the learning process at the firm could be interpreted with SECI model, and the\r\ninnovative transformation process in their customers could be interpreted by applying five Stages\r\nmodel (Liu, Nagayoshi and Iijima; 2012). Also the key success factors for Kaizen could be\r\nlocalization of Kaizen activities. The generalizability of these findings can be ascertained with more\r\nstudies in future....
As the largest branch of service trade, tourism trade has contributed continuously\nto the global economy. Starting from the related departments of tourism\ntrade, this article used the method of Wang et al. (2013) to conduct value-\nadded decomposition of the global input-output table for the period\n2000-2014 and measured the GVC position and GVC participation index between\nChina and the United States for first time. The author just intends to\nconsider the related tourism industries, but it didnÃ¢â?¬â?¢t integrate the related industries\nto a complete tourism industry. The comparative study found that\nChinaÃ¢â?¬â?¢s road transportation sector has advantage over the United StatesÃ¢â?¬â?¢, but\noverall the GVC position and GVC participation index of China tourism characteristic\ndepartments are less than the United StatesÃ¢â?¬â?¢. For the whole embedment\ndegree of GVC, there is still a gap between China and the United\nStates....
In recent years, there is an increasing trend of intangible cultural heritage tourism\nproducts, especially real-life scenery performance tourism products. Since\n2005 only Ã¢â?¬Å?ImpressionÃ¢â?¬Â series of real-life scenery performance has seven performances,\nbut few have good development until now. This paper selects Ã¢â?¬Å?Impression\nof Liu SanjieÃ¢â?¬Â real-life scenery performance as example, try to establish\na Ã¢â?¬Å?Impression of Liu SanjieÃ¢â?¬Â real-life scenery performance tourist satisfaction\nmeasurement system, through the survey of Chinese and foreign tourists satisfaction\nÃ¢â?¬Å?Impression of Liu SanjieÃ¢â?¬Â, using empirical research and the combination\nof horizontal comparison method, comparing and analyzing foreign tourists\nsatisfaction in order to provide a positive role in guiding similar performance\narts Intangible cultural Heritage real-life scenery performance....
Social infrastructure projects (SIP), as the name implies, is defined as those buildings, structures and facilities specifically constructed to serve the community at large. The most apparent form of the social infrastructure projects are hospitals, schools and community facilities. Consequently, the nature of the infrastructure attracts less attention. In a sense, social infrastructure projects are one of the main criteria to enhance the economic productivity. This paper aims to contribute to this overlooked but important research line. There are two objectives of this paper. Semantically, this paper comprehensively reviews the social infrastructure literature from various aspects and applications. Then, it reviews nine journal papers and one conference paper in terms of ontology, epistemology and methodology. The preliminary finding reveals that ontological subjectivism, epistemological interpretivism, and qualitative analysis have dominated the social infrastructure domain. Last sections of this paper discuss the limitations and future research directions. The outcome can be used to improve general understanding of the social infrastructure projects....
The purpose of the paper is to present an Asset Liability Management (ALM)\ntechnique which uses a fractional programming model to determine the balance\nsheet of a commercial bank in Mongolia. We examine the balance sheet\nof a commercial bank introducing some common ratios used in the Bank.\nNumerical results were done in case of Mongolia in Central Bank....
This paper describes ongoing research investigating students'' conceptions of learning\nmarketing. This empirical study was conducted using a phenomenographic approach to analyze data from individual semi structured interviews with twenty-four Taiwanese\nuniversity students. The six categories of conceptions of learning marketing were identified, including learning marketing as ''memorizing,'' ''testing,'' ''applying,'' ''gaining higher status,'' ''understanding'' and ''seeing in a new way.'' In contrast with other learning domains, the results illustrate that ''applying'' was conceptualized as the major feature of learning marketing for all interviewed students. Moreover, most of the students consider ''applying'' and ''understanding'' to be closely related when learning marketing....
One major undertaking that hospitals often must consider is outsourcing. However, before\r\nsenior leadership can give outsourcing a green light, they must consider (a) reasons why to\r\noutsource, (b) obstacles to outsourcing, (c) best practices of outsourcing, and (d) implications\r\nto hospital management. There are several large outsourcing vendors, the larger ones being\r\nSodexo and Aramark, and they use their size to demand lower prices and higher quality from\r\nsupply vendors, equipment merchants, and other service organizations. Smaller outsource\r\nvendors often do not enjoy this benefit. Obstacles to effective outsourcing are numerous in\r\nhealth care. The federal and state regulations, medical practices, and personal feelings can be\r\nfactors that affect the decision to use an outsourcing vendor. Obstacles aside, there are Ã¢â?¬Å?best\r\npracticesÃ¢â?¬Â that can provide offsetting benefits to the hospital. Considering more than just the\r\nbottom line can be a bonus that assists senior leadership with the decision to outsource.\r\nManagement has many other areas to consider, such as addressing legal, ethical, and moral\r\nconcerns properly. The purpose of this study is to give hospital senior leaders a point from\r\nwhich to start. It is not intended to provide a definitive answer on whether or not to outsource....
Non-governmental organizations play a significant role in the development and stabilization of the socioeconomic factor of the society. The review study focuses upon implementation of certain factors that would efficiently help in developing the efficiency of a non-governmental organization. The employment of coherent relationship in between the vision and actions executed within an organization under strong leadership and staff commitment plays a significant role in the development of an organization. Further, the significance of organizational learning and research is imminent for attaining efficiency within the functioning of an organization. The collaborations among certain organizations i.e. government, private etc. also enhance credibility and result greater impact upon the society. Autonomy too plays a significant role in the development of an organization should be enhanced by effectively reducing the dependence of organizations upon donor funding’s and financial sources. It is imperative for the non-profitable organizations to actively follow such protocols which eventually lead to enhanced effectiveness and development of the organization....
In the current economic context, enterprises are struggling to obtain competitive advantages on the\r\nmarket, by exploiting the opportunities offered by information technology. The research in this\r\npaper aims to encourage the use of modern approaches in order to increase enterprise agility,\r\nthrough the transition to Service-Oriented Enterprise (SOE). The proposed solution is based on\r\nreaching a superior level of maturity of Service-Oriented Architecture (SOA) within the\r\norganization. SOE integrates the latest technologies with service-oriented business processes\r\nwithin an approach which requires the creation of an agile architecture and also major changes at\r\norganizational level. Structured in two main parts, the paper first highlights the SOA maturity levels\r\nin organization according to several factors, as well as the knowledge of the impact and the changes\r\narising from SOA adoption. In addition, an architectural model for service-oriented enterprise is\r\nproposed, based on up-to-date technologies like SOA, Cloud Computing, Business Process\r\nManagement and Case Management. This model is intended to facilitate the interoperability\r\nbetween business partners as well as the alignment of information technology strategy and\r\nbusiness strategy, and ultimately to increase enterprise agility....
Internet of Things (IoT) embraces Internet technologies supporting remote and mobile
applications including Mobile Wallet (M-Wallet). The M-Wallet is an electronic wallet (ewallet),
a mean that is widely used for digital payment. While literature indicated that
neighboring countries advanced in the adoption of M-Wallet for digital payment, Malaysia is
considerably “infant” as this technology is not extensively used. As such, a study had been
conducted to investigate the users’ behavioral intention and the determinant to adopt mobile
wallets as digital payment platform in a selected locality in Malaysia. Built upon three basic
constructs of Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) and previous
relevant research models, a model of factors influencing behavioral intention on mobile
wallet for this study was proposed. Adopting the convenience sampling technique, the online
questionnaire had been administered to 384 respondents. The 327 returned questionnaires
had been examined and the 315 valid questionnaires were brought into analysis. Both SPSS
and SmartPLS were used for descriptive analysis, internal consistency reliability analysis,
indicator reliability analysis, convergent validity analysis, discriminant validity analysis,
coefficient of determination (R2) analysis, path coefficients analysis and hypotheses testing
where appropriate. The results revealed that Hedonic Motivation is the strongest and most
crucial factor influencing the intention to use mobile wallet. The Perceived Risk, Perceived
Security and Perceived Trust have significant influence on behavioral intention on mobile
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