Journal Scope
Inventi Rapid/Impact: Supply Chain & Logistics is the peer reviewed journal of Business Management contains research, reviews, finding, analysis in field of supply chain management and logistics. Supply chain is the network connecting various business levels from manufacturers to the end user. The content of this journal having the customer relation with the supplier, the chain between the supplier and customer which includes manufacturer, wholeseller, retailers, vendors and end user in domestic as well as overseas market. Logistic management in the journal is having procurement, production and distribution of goods through various transportation medium and tools, information flow, warehousing, material handling, packing and inventory control system.
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REVERSE LOGISTICS: STRATEGY TO ACHIEVE TOTAL CUSTOMER SATISFACTION AND ENHANCING COMPETITIVE PERFORMANCE
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Rupesh Kumar Tiwari
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In the era of cut throat competition where the differentiation is fast becoming a rare commodity, Reverse Logistics can be a big differentiation factor to stay ahead in the business and achieve total customer satisfaction. The most thriving organizations are those that can power their reverse logistics capabilities to provide customers with exactly what they want, and expect, while also creating and maintaining a competitive advantage wherever possible. In a competitive open market situation, the meaning of customer satisfaction is to exceed the customer expectations. Customers are interested in result and it does not matter how you do it. Customers want that their voice should be heard and suppliers do some thing about it. Retaining and enhancing customer loyalty is of prime importance by exceeding customer’s expectations before, during and following the original delivery so that they repurchase product/services again and again. Reverse Logistics Management has value preposition that goes above and beyond cost reduction including the aspects of customer satisfaction. There is a need to understand decision making in reverse logistics. In this thesis I tried to explore the different dimensions of reverse logistics, its performance which led to customer satisfaction, its drivers and implications. To explore the different dimensions of reverse chain performance, Questionnaire administered survey was used and closed ended questionnaire was framed using 5 points liker scale. Statistical methods used in this research are factor analysis for data reduction and ANOVA. Veracity of the concept is tested through multiple regression model using SPSS-19. The concept reverse chain performance leads to total customer satisfaction is hold true....
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A SUPPLY CHAIN MANAGEMENT VIEW FROM ICPR – INNOVATION IN PRODUCT AND PRODUCTION
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Dieter Spath, Katja Klingebiel, Sergio Eduardo Gouvea da Costa, Luiz Felipe Scavarda
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This Special Issue of the Brazilian Journal of Operations and Production Management (BJOPM) features six papers selected from the supply chain management (SCM) track of the 21st International Conference on Production Research (ICPR), which conference theme was “Innovation in Product and Production”. This introduction paper evaluates and summarizes the selected contributions characterizing SCM with a leading role in innovation management. The research presented here focuses on supply chain design and cultural influences on supply chain performance, bridges the gap between basic research and industrial application and provides approaches to effectively design supply networks and processes. Some of the dominate key topics emphasized in the six papers contained in this special issue are countertrade in supply chains, types of contracts in supply chains, value stream mapping (VSM), process management, supply chain performance measurement, order penetration points and inventory policies for distribution systems. The main research tools used are analytical hierarchy process (AHP), simulation, SCM logistic scorecard and Markov chains....
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STUDY ON PORT LOGISTICS MARKETING UNDER THE ENVIRONMENT OF SUPPLY CHAIN
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Lei Wang
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Competition in the 21st century is no longer a competition between enterprises, but the supply chain and supply
chain competition. With the era of the supply chain management, modern port logistics shows features of
integration, intensification and aggregation. Port logistics marketing based on supply chain management tends to
maximize customer value as well as supply chain value. This paper discusses port logistics related marketing
strategy under the supply chain environment....
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E- ISSN: 2250-0219
P- ISSN: 2249-0981
Inventi Impact Supply Chain & Logistics
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Frequency: Quarterly
E- ISSN: 2250-0219
P- ISSN: 2249-0981
Abstracted/ Indexed in: Index Copernicus, Ulrich’s International Periodical Directory & Google Scholar, SCIRUS, Genamics JournalSeek, getCITED
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